Refund Policy

Thank you for deciding to support our small business at The Winter Grotto. 

Tickets are non-refundable. We reserve the right to be able to alter the event schedule and experiences. If you are unable to make the event, we are sorry but we are unable to give a refund in these circumstances. 

If you are unable to make the time specified on your ticket, we will make every effort to change your ticket on ONE occasion to an alternative time. However, please be aware that tickets are limited so your time that you would like may not be available. 

In the unfortunate circumstance that the event needs to be cancelled, you will be given the choice of whether to keep your ticket for a rescheduled event or receive a full refund. Refunds may take up to 30 days to be processed. 

Thank you again for your custom and we look forward to welcoming you to The Winter Grotto's Christmas Experience!